We are excited to announce Angela Turpin as the Service Excellence Award recipient for January – March 2022!
Director of Housekeeping, Angela Turpin, manages two properties, Gatlinburg Town Square in Gatlinburg, Tennessee, and The Lodges at The Great Smoky Mountains in Pigeon Forge, Tennessee. She is being recognized for maintaining high performance levels while assuming additional responsibilities.
Angela was instrumental in identifying a new sales opportunity and successfully onboarded the new client, The Lodges at The Great Smoky Mountains (LSM) in Pigeon Forge, Tennessee. New client acquisition is a time-consuming process that requires a lot of work from many people. Angela successfully operated her primary property, Gatlingburg Town Square, while taking on the responsibilities of LSM without any issues. The transition went extremely well, and she maintained a positive attitude despite having limited staff.
Under Angela’s management of both properties simultaneously, key performance indicators for a successful operation have been achieved on time and under budget. She has developed good relations with the General Managers of both properties. Despite working non-stop for many weeks, the General Manager praised Angela and her team for their professionalism.
Currently, Angela is coaching and mentoring her second in command, Skye DeCarr, to successfully take lead supervision at The Lodges at The Great Smoky Mountains.
Her commitment to quality and professionalism is reflected in the above-average guest comment scores she receives at Gatlinburg Town Square. Understanding the importance of delivering a superior product in a timely manner, she leads her team successfully in supporting SUN’s mission.
We look forward to all Angela can accomplish in the future as a valuable leader and asset.