SUN Clients Earn 2019 TripAdvisor Certificate of Excellence

SUN is thrilled to announce that three of our Festiva clients The Cabins at Green Mountain in Branson, Missouri, Church Street Inn in Charleston, South Carolina, and Palm Beach Resort in Orange Beach, Alabama have received the 2019 TripAdvisor Certificate of Excellence.

The Certificate of Excellence honors hospitality businesses that deliver consistently great service across the world. This designation is presented to approximately 10% of total businesses on TripAdvisor that have consistently achieved great reviews over the past year.

SUN Attends 2019 Zealandia Leadership Conference

Members of SUN’s management recently attended the 2019 Zealandia Leadership Conference on October 8-11 in Greenville, South Carolina.
The leadership conference brings together the top 100 leaders from Zealandia’s partner companies and resorts for a few days of networking, team building and leadership training. To kick off the conference, SUN sponsored the Welcome Reception. Additionally, David FriesPresident/COO, spoke about green product implementation, strategic action plans and our core mission of delivering Hospitality.
SUN attendees included David Fries (President/COO), Steve Zurawski (Senior VP), Chad Womack (Region VP), Daniel Hernandez (Region VP), Ty Reuber (VP Sales & QA), Suzanne Johnson (Executive Assistant).

Take Your Hospitality To The Next Level

Housekeeping no longer hides in the shadows, we are increasingly interacting with guests on a daily basis and being noticed for our efforts. Our mission of HOSPITALITY is to deliver the most positive vacation experience and memories possible.

How to treat your guests with these personal touches:

Connect. Engaging guests with warm and welcoming behavior will always make a strong impression. Remember the 10/5 Rule… Ten feet from a guest, smile and make direct eye contact. Five feet from a guest, verbally greet.

Acknowledge Repeat Guests. Remind them of a previous stay by sharing a memory or thank them for being a loyal customer.

Personalize The Experience.  Get to know your guest and find out what they want. Ask questions and listen. What is the reason for their stay? Family vacation? Relaxation? Business trip? Look for ways to support their reason and make an impact on their experience.

Little Things Do Count. Sometimes it is the little things that mean the most. Rain in the forecast? Offer to lend an umbrella. This a small gesture but one that could be very much appreciated.

Think Big Picture. Know a popular local restaurant? Information about the local town, recommendations of things to do and places to go encourages a feeling that you care about the guests entire stay, not just the part of it that takes place on the property. Share your knowledge!

Amazing hospitality does not have to be big or extravagant to ‘wow’ guests. Hospitality often requires us to step out of our own comfort zone to recognize and meet the needs of others… and that is where the magic happens!

2019 Facebook Halloween Contest Winner!

Congratulations to Madyson as Personal Trainer/Gym Junkie for winning SUN’s 2019 Halloween Costume Contest! Madyson is the granddaughter of Patty Sterman, Director of Housekeeping at Coconut Palms Beach Resort II. She is the winner of a $100 Visa Gift Card, just in time for the holidays!

Each year, SUN hosts a Halloween Costume Contest on Facebook and 2019 marks our third year hosting this fun event. Participants get their friends, families and social networks involved in the annual contest to vote for their favorite costume photo by ‘Liking’ the image. Competition is fierce but all in good fun!

Thank you to all who participated in SUN’s Halloween Costume Contest!

2019 Halloween Costume Contest – Win $100 Visa Gift Card!

Enter SUN’s Facebook Halloween Costume Contest for your chance to win a $100 Visa Gift Card!

The Rules Are Simple:

  • Submit your photo, along with your full name and mailing address (to send prize) to rhummel@sunhospitality.com by November 1st.
  • One costume entry per person from the current year.
  • Photos will be uploaded to SUN’s Facebook page under album titled “2019 Halloween Costume Contest” for easy access and voting all in one place!
  • Send your friends and family over to SUN’s Facebook page to view the album photos and vote. Votes must be on the photo in the album, not shared on a personal page, in order to count. Voters can vote on as many pictures as they like.

The photo with the most ‘Likes” by 1 p.m. on Tuesday, November 5th will win the $100 Visa Gift Card!!! 

Happy Voting Everyone!

15th Anniversary Interview with President & COO, David Fries

Celebrating 15 Years of Service

 

 

 

 

 

 

 

September often signals the end of summer and the busy season in our industry. September is a time of reflection. This September marks Sun Hospitality’s 15th Anniversary so we took a moment to sit down with our President and COO, David Fries, to reflect on the past 15 years.

This year we celebrate SUN’s 15th Anniversary. What thoughts and emotions come to mind when you think about that?

Hospitality is my passion. There is a great feeling of self-fulfillment and pride in leading an organization that embraces and delivers a meaningful service of creating a pleasurable and memorable vacation experience.

SUN is very fortunate to have good people. We strive to be a good employer and help people take care of themselves.

Take us back to where it all started, where did you get the idea to start a housekeeping company?

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Cabins at Green Mountain Director Announces Retirement

After 10 years of dedicated service and leadership, Marilyn PatrickDirector of Housekeeping at Cabins at Green Mountain in Branson, MO is setting her sights on a well-deserved retirement and spending more time with her family. Marilyn’s last day with SUN will be Saturday, September 14th.

Marilyn has been an integral part of the SUN family over the past decade. Her hard work and diligence have greatly impacted our company and she has been a source of inspiration.
Marilyn has made many memories here at SUN, in her words, here are some of her favorites…

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