SUN Launches ‘Sun Services’ Cleaning Division, Promotes Andrea Freeman and Andrew Fries

Last year created many challenges for the hospitality industry but also presented great opportunities. In response to the COVID-19 pandemic, we are pleased to announce our entry into the commercial and residential cleaning space with our new division, Sun Services, and the promotion of Andrea Freeman and Andrew Fries to lead this new expansion.

Andrea Freeman has been promoted to Area Manager for the Carolinas Region. Andrea has been with the company for just over seven years and has been a key member in a leadership role at various locations around the Myrtle Beach area. She will continue to manage Ellington at Wachesaw Plantation East, Sandpebble Beach Club, Sea Mystique and Litchfield Villas while supporting oversight and training in the Carolinas Region. She will also support and assist in the operations and growth of the Sun Services business initiative. We are excited to expand her contribution in the region.
“Andrea has made outstanding contributions to the Sun organization as a solution based role model. Our company is proud to rely upon her as key management for our companies continued success.”, said Senior VP Operations, Steve Zurawski.

Andrew Fries has been promoted to Sun Services Director. Andrew has been with Sun for over five years, originally as part of our Management Training program, progressing through various upper level management responsibilities including multi-site management. We look forward to the growth he will bring to the company.

While we continue our growth as a leading housekeeping provider in the vacation rental industry, entering the commercial and residential market allows us to tackle the increasing need for enhanced cleaning and hygiene services during and post COVID-19 directly to consumers. We are confident that these great leaders will be invaluable to us as we forge ahead into new markets and grow our portfolio of services.

 

 

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SUN Hospitality, headquartered in Myrtle Beach, South Carolina, proudly offers business owners, homeowners, and resorts with professional housekeeping and cleaning services. SUN serves communities in the Northeast, Southeast, and Midwest regions.

Contact our team today to learn more about our cleaning services or Request Your Free Quote.

 

International Housekeeping Week – Tribute to Our Unsung Heroes Of Housekeeping

International Housekeeping Week is celebrated each year in September to honor and recognize the dedication of hard working cleaning staff. Housekeepers are truly unsung heroes who work tirelessly to clean and disinfect in order to keep our communities safe. During the COVID-19 pandemic, cleanliness has never been more important with homeowners, businesses and major industries globally all ramping up their cleaning efforts. The pandemic has required housekeeping staff to change the way they work. They have increased the frequency of cleaning in many areas and embraced new tools such as electrostatic sprayers and personal protective equipment. We are so grateful for the dedication and determination of our staff who play an important role in reducing the spread of illness. We applaud the efforts of everyone who is living out what it means to put the interest of others first.

Thank you our unsung Heroes of Housekeeping for looking after us all and thank you for your critical contributions to keeping us safe.

SUN Client, Park City Park Plaza Resort, Wins 2020 Tripadvisor Travelers’ Choice Award

SUN is thrilled to announce that our client, Ramada by Wyndham Park City Park Plaza Resort, is a 2020 Tripadvisor Travelers’ Choice Winner. This year has been a challenging year for the travel and hospitality industry and so it brings us the greatest pleasure to celebrate our partners’ achievement.

Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently receive great traveler reviews, placing them in the top 10% of hospitality businesses worldwide.

SUN Clients Earn 2019 TripAdvisor Certificate of Excellence

SUN is thrilled to announce that three of our Festiva clients The Cabins at Green Mountain in Branson, Missouri, Church Street Inn in Charleston, South Carolina, and Palm Beach Resort in Orange Beach, Alabama have received the 2019 TripAdvisor Certificate of Excellence.

The Certificate of Excellence honors hospitality businesses that deliver consistently great service across the world. This designation is presented to approximately 10% of total businesses on TripAdvisor that have consistently achieved great reviews over the past year.

SUN Attends 2019 Zealandia Leadership Conference

Members of SUN’s management recently attended the 2019 Zealandia Leadership Conference on October 8-11 in Greenville, South Carolina.
The leadership conference brings together the top 100 leaders from Zealandia’s partner companies and resorts for a few days of networking, team building and leadership training. To kick off the conference, SUN sponsored the Welcome Reception. Additionally, David FriesPresident/COO, spoke about green product implementation, strategic action plans and our core mission of delivering Hospitality.
SUN attendees included David Fries (President/COO), Steve Zurawski (Senior VP), Chad Womack (Region VP), Daniel Hernandez (Region VP), Ty Reuber (VP Sales & QA), Suzanne Johnson (Executive Assistant).

Take Your Hospitality To The Next Level

Housekeeping no longer hides in the shadows, we are increasingly interacting with guests on a daily basis and being noticed for our efforts. Our mission of HOSPITALITY is to deliver the most positive vacation experience and memories possible.

How to treat your guests with these personal touches:

Connect. Engaging guests with warm and welcoming behavior will always make a strong impression. Remember the 10/5 Rule… Ten feet from a guest, smile and make direct eye contact. Five feet from a guest, verbally greet.

Acknowledge Repeat Guests. Remind them of a previous stay by sharing a memory or thank them for being a loyal customer.

Personalize The Experience.  Get to know your guest and find out what they want. Ask questions and listen. What is the reason for their stay? Family vacation? Relaxation? Business trip? Look for ways to support their reason and make an impact on their experience.

Little Things Do Count. Sometimes it is the little things that mean the most. Rain in the forecast? Offer to lend an umbrella. This a small gesture but one that could be very much appreciated.

Think Big Picture. Know a popular local restaurant? Information about the local town, recommendations of things to do and places to go encourages a feeling that you care about the guests entire stay, not just the part of it that takes place on the property. Share your knowledge!

Amazing hospitality does not have to be big or extravagant to ‘wow’ guests. Hospitality often requires us to step out of our own comfort zone to recognize and meet the needs of others… and that is where the magic happens!