SUN Welcomes Regional Vice President Tim Donley

Tim Donley joins SUN’s executive management team as Regional Vice President Operations for the Outlying Region.

A seasoned hospitality veteran with more than 40 years in the business, Tim has vast experience in operations and relationship management. Tim has held multiple positions in the hospitality industry including positions as Executive Housekeeper, Rooms Division Manager, General Manager, Corporate Director of Rooms Operations, and for the past 25+ years served as Vice President of Operations for several Hotel Management companies. Tim’s leadership approach focuses on engaging communication and hands-on training to team members.

“We’re always on stage, it’s how you perform when you think no one is paying attention that influences others in either a positive or negative way. As the great John Lennon said, “life is what happens when you’re busy making other plans”. Enjoy the journey.”, states Tim.

A Michigan State University Hospitality/Hotel graduate, Tim is a devoted Spartan football and basketball fan. He enjoys music, movies, working out, and traveling with his wife of 45 years. Tim is a loving father to two grown daughters and a son, he also enjoys two grandsons and is expecting a third.

 

SUN Welcomes Yvette Dehoyos as Staffing Coordinator

We are thrilled to welcome Yvette Dehoyos as the Staffing Coordinator at SUN Corporate. She will assist with staffing needs through recruitment, interviewing and on-boarding.
Yvette brings nine years of Human Resources experience working for the military and for Amazon. An Army veteran, she has traveled extensively in the United States and overseas and educated herself in a variety of disciplines from the culinary arts to Military Police to Human Resources. After receiving her degree from culinary school, she managed a bakery and worked as a Sous Chef. She is also trained in the medical field as an EMT and is certified as a Clinical Medical Assistant, Phlebotomist and Basic Life Support.
“Human Resources encompasses all I have trained for, what’s more rewarding than offering someone an opportunity to keep their family fed, housed, happy and in good health. I can’t think of anything. That’s why I feel very grateful and honored that Sun Hospitality has offered me the opportunity to join their thriving team and what I already see as a wonderful place of business, with a welcoming and cohesive atmosphere. I look forward to helping in its already flourishing success.”
If you’re interested in joining the SUN family, contact Yvette today at ydehoyos@sunhospitality.com or 843-979-4786! She’d love to chat with you about available opportunities!

Andrea Freeman Promoted to Regional VP Operations

SUN is pleased to announce the promotion of Andrea Freeman to Regional Vice President Operations. In her new role she will manage the housekeeping operations of the Carolina’s Region and area Directors.

Andrea has grown into an outstanding leader at SUN who is passionate about people, service and building key relationships. Andrea started her career at SUN in 2003 as the Assistant Director at Ellington at Wachesaw East in Murrells Inlet, SC. As she steadily honed leadership skills, she was promoted to Director in 2015. During her tenure, Andrea managed several resort properties simultaneously along the Grand Strand, including Ellington, Sandpebble Beach Resort, Blue Water Resort, Sea Mystique Resort, and Travel Advantage Network. She is a key contributor to the success and growth of SUN leadership, often traveling and mentoring new Directors. In late 2020 Andrea was promoted again to Area Manager where she helped launch the new Sun Services division for the commercial and residential market.

“Andrea has been a responsible, highly regarded leader in our organization for quite some time. This promotion is well-deserved and we look forward to her heightened contributions,” stated David Fries, President & COO.

SUN Announces 2020 Q4 Service Excellence Award

We are excited to announce that Tracy Miles is the Service Excellence Award recipient for October – December 2020!

Tracy is an Inspector at both Palm Beach Resort and The Shores Resort in Orange Beach, Alabama. She is being recognized for her dedication and willingness to always go above and beyond the call of duty.

Tracy joined the SUN family in 2018 as a Room Attendant and is the ultimate team player, wearing many hats supporting her team. During the busy summer months, she pitched in to make sure rooms were ready on time, took on additional units and didn’t stop until the workload for the day was complete. Most recently, both resorts have been closed due to flooding from Hurricane Sally. Tracy has been a tremendous help taking on all types of roles from laundry and cleaning to fire watch and gate security. She’s even come to work in the middle of the night when needed.
A guest favorite, Tracy has been mentioned many times in guest comments for service excellence. In one instance, she helped move an elderly couple whose air conditioning failed and were visibly distraught. She took initiative to help pack up all their belongings and food items and get them set up in another unit.
She’s always eager to work and is a great motivator on her team. She has earned the trust and respect of her team who lovingly refers to her as ‘Nana’.

Tracy’s can-do attitude and dedication make her a true asset to her team and the SUN family!

 

 

 

2020 Employee Shout Out Winners

The 2020 Employee Shout Outs from guest comments are in! Each year we track when a guest mentions SUN employees in their feedback, indicating great service received. In the pandemic era of social distancing and contactless service, much of the customer interaction gave way to safety protocols and guest expectations of enhanced cleanliness. Even so, our passionate staff were able to find moments of care and connection that impacted the guest experience.

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SUN Launches ‘Sun Services’ Cleaning Division, Promotes Andrea Freeman and Andrew Fries

Last year created many challenges for the hospitality industry but also presented great opportunities. In response to the COVID-19 pandemic, we are pleased to announce our entry into the commercial and residential cleaning space with our new division, Sun Services, and the promotion of Andrea Freeman and Andrew Fries to lead this new expansion.

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International Housekeeping Week – Tribute to Our Unsung Heroes Of Housekeeping

International Housekeeping Week is celebrated each year in September to honor and recognize the dedication of hard working cleaning staff. Housekeepers are truly unsung heroes who work tirelessly to clean and disinfect in order to keep our communities safe. During the COVID-19 pandemic, cleanliness has never been more important with homeowners, businesses and major industries globally all ramping up their cleaning efforts. The pandemic has required housekeeping staff to change the way they work. They have increased the frequency of cleaning in many areas and embraced new tools such as electrostatic sprayers and personal protective equipment. We are so grateful for the dedication and determination of our staff who play an important role in reducing the spread of illness. We applaud the efforts of everyone who is living out what it means to put the interest of others first.

Thank you our unsung Heroes of Housekeeping for looking after us all and thank you for your critical contributions to keeping us safe.

SUN Client, Park City Park Plaza Resort, Wins 2020 Tripadvisor Travelers’ Choice Award

SUN is thrilled to announce that our client, Ramada by Wyndham Park City Park Plaza Resort, is a 2020 Tripadvisor Travelers’ Choice Winner. This year has been a challenging year for the travel and hospitality industry and so it brings us the greatest pleasure to celebrate our partners’ achievement.

Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently receive great traveler reviews, placing them in the top 10% of hospitality businesses worldwide.

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