Andrea Freeman Promoted to Regional VP Operations

SUN is pleased to announce the promotion of Andrea Freeman to Regional Vice President Operations. In her new role she will manage the housekeeping operations of the Carolina’s Region and area Directors.

Andrea has grown into an outstanding leader at SUN who is passionate about people, service and building key relationships. Andrea started her career at SUN in 2003 as the Assistant Director at Ellington at Wachesaw East in Murrells Inlet, SC. As she steadily honed leadership skills, she was promoted to Director in 2015. During her tenure, Andrea managed several resort properties simultaneously along the Grand Strand, including Ellington, Sandpebble Beach Resort, Blue Water Resort, Sea Mystique Resort, and Travel Advantage Network. She is a key contributor to the success and growth of SUN leadership, often traveling and mentoring new Directors. In late 2020 Andrea was promoted again to Area Manager where she helped launch the new Sun Services division for the commercial and residential market.

“Andrea has been a responsible, highly regarded leader in our organization for quite some time. This promotion is well-deserved and we look forward to her heightened contributions,” stated David Fries, President & COO.

SUN Announces 2020 Q4 Service Excellence Award

We are excited to announce that Tracy Miles is the Service Excellence Award recipient for October – December 2020!

Tracy is an Inspector at both Palm Beach Resort and The Shores Resort in Orange Beach, Alabama. She is being recognized for her dedication and willingness to always go above and beyond the call of duty.

Tracy joined the SUN family in 2018 as a Room Attendant and is the ultimate team player, wearing many hats supporting her team. During the busy summer months, she pitched in to make sure rooms were ready on time, took on additional units and didn’t stop until the workload for the day was complete. Most recently, both resorts have been closed due to flooding from Hurricane Sally. Tracy has been a tremendous help taking on all types of roles from laundry and cleaning to fire watch and gate security. She’s even come to work in the middle of the night when needed.
A guest favorite, Tracy has been mentioned many times in guest comments for service excellence. In one instance, she helped move an elderly couple whose air conditioning failed and were visibly distraught. She took initiative to help pack up all their belongings and food items and get them set up in another unit.
She’s always eager to work and is a great motivator on her team. She has earned the trust and respect of her team who lovingly refers to her as ‘Nana’.

Tracy’s can-do attitude and dedication make her a true asset to her team and the SUN family!

 

 

 

2020 Employee Shout Out Winners

The 2020 Employee Shout Outs from guest comments are in! Each year we track when a guest mentions SUN employees in their feedback, indicating great service received. In the pandemic era of social distancing and contactless service, much of the customer interaction gave way to safety protocols and guest expectations of enhanced cleanliness. Even so, our passionate staff were able to find moments of care and connection that impacted the guest experience.

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Win $100 Visa Gift Card!! – SUN’s Annual Facebook Halloween Costume Contest 2020

Enter SUN’s Facebook Halloween Costume Contest for your chance to win a $100 Visa Gift Card! Planning on going Trick or Treating? Maybe you’re just planning on dressing up at home for Trick or Treaters. Either way, let’s keep the Halloween spirit alive!

Submissions will be accepted through Monday, November 2nd.  

The Rules Are Simple:

  • Submit your photo, along with your full name and mailing address (to send prize) to rhummel@sunhospitality.com by November 2nd.
  • Submissions can be a photo of you, your child or your pet.
  • One costume entry per person from the current year.
  • Photos will be uploaded to SUN’s Facebook page under album titled “2020 Halloween Costume Contest” for easy access and voting all in one place!
  • Send your friends and family over to SUN’s Facebook page to view the album photos and vote with their thumbs. Votes must be on the photo in the album, not shared on a personal page, in order to count. Voters can vote on as many pictures as they like.

Photo with the most ‘Likes’ by 3p.m. on November 3rd wins $100 Visa Gift Card! 

SUN Client, Park City Park Plaza Resort, Wins 2020 Tripadvisor Travelers’ Choice Award

SUN is thrilled to announce that our client, Ramada by Wyndham Park City Park Plaza Resort, is a 2020 Tripadvisor Travelers’ Choice Winner. This year has been a challenging year for the travel and hospitality industry and so it brings us the greatest pleasure to celebrate our partners’ achievement.

Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently receive great traveler reviews, placing them in the top 10% of hospitality businesses worldwide.

SUN Providing Food And Assistance To Furloughed Employees During Coronavirus

At SUN we consider ourselves family and we take care of our family. The hospitality industry has been hit hard by Coronavirus (COVID-19) and we’ve seen many resort operations close their doors as a result. The impact to the industry and its staff has been dramatic. We know our employees have fallen on hard times and it’s our job to do our part in supporting them.

Our teams in Myrtle Beach, South Carolina, Kissimmee, Florida and Wisconsin Dells, Wisconsin have set up Food Pantries for employees who need a little extra help. Myrtle Beach Directors have collected food donations and set up mobile distribution sites to serve our Grand Strand employees. Resort managers from all departments at Tamarack in Wisconsin Dells pitched in together to bring food to employees and J1 students.

Our teams at Vacation Villas at Fantasy World and Vacation Villas II along with Festiva Orlando Resort have set up a Food Pantry with donations from Festiva and a local Panera Bread.  Employees set up appointments with their manager to receive basic food and paper products. An Employee Assistance Computer Terminal has also been set up for staff to come and get help submitting their unemployment claims.

SUN is planning to re-hire all of our furloughed off staff when resorts are given the green light to re-open.

 

 

 

A Message from our President: SUN’s Commitment to Cleanliness and Safety

To Our Customers and Partners:

As a trusted partner in the hospitality industry and cleaning professionals for over 15 years, SUN is committed to the health and safety of our teams, guests, and communities. Although, we take great pride in our already high standards of cleanliness, the Coronavirus (COVID-19) pandemic has presented a shift in focus to address new changes in behavior and along with enhanced cleaning expectations as the ‘New Normal’. SUN is ready and capable to adapt in this new environment.

In the time of crisis, information and communication are critical. We continue to monitor the Coronavirus (COVID-19) situation daily for up-to-date and accurate information by the Center for Disease Control and Prevention (CDC), World Health Organization (WHO), and localities where we work. As the coronavirus situation evolved quickly back in March, SUN was proactive in distributing information and taking steps to protect our staff and partners. We will continue to evolve and update our communications with relevant guidance from the CDC and WHO.

Taking Care of Our SUN Family

While our offices remained open to support our clients and staff, we were deeply saddened when some resorts were forced to close their doors, even if only temporarily. The impact to the hospitality industry and its employees is felt far and wide. At SUN, we consider ourselves family and we try to take care of our family. Several of our teams and partners have been working side by side to successfully organize and manage Food Pantries and mobile food distribution sites for employees needing some extra support. This has been a huge success in helping our most vulnerable through this difficult time. We Are SUN, We Are One.

With resorts closed and much of our workforce furloughed, SUN established a two-way mobile text platform for employees to contact with questions or concerns. Weekly digital ‘check-ins’ with staff helped keep them informed, engaged and supported. We have remained in daily contact with site Directors and I couldn’t be prouder of their efforts to support our clients’ and staff’s needs.

What You Can Expect from SUN Moving Forward

As we move toward this New Normal phase, our focus is on safeguarding the health of staff and guests. We are implementing workplace safety protocols for employees returning to work through additional communications, training and signage. Some additional measures include monitoring employee health through daily temperature checks, staggered shift times, providing Personal protection equipment (PPE), adhering to social distancing guidelines, and as always encouraging employees to practice good personal hygiene and stay home if they are sick.

As reassurance and peace of mind, SUN is assessing and building upon our already stringent cleaning and laundry protocols so guests and employees feel safe while on the property. We’ve been working closely with our suppliers to procure additional supplies and equipment to support our enhanced cleaning processes.

We remain committed to helping our partners and communities to ensure a safe and healthy environment for all.

We are all in this together.

Sincerely,

David Fries

President & COO