SUN Launches ‘Sun Services’ Cleaning Division, Promotes Andrea Freeman and Andrew Fries

Last year created many challenges for the hospitality industry but also presented great opportunities. In response to the COVID-19 pandemic, we are pleased to announce our entry into the commercial and residential cleaning space with our new division, Sun Services, and the promotion of Andrea Freeman and Andrew Fries to lead this new expansion.

Andrea Freeman has been promoted to Area Manager for the Carolinas Region. Andrea has been with the company for just over seven years and has been a key member in a leadership role at various locations around the Myrtle Beach area. She will continue to manage Ellington at Wachesaw Plantation East, Sandpebble Beach Club, Sea Mystique and Litchfield Villas while supporting oversight and training in the Carolinas Region. She will also support and assist in the operations and growth of the Sun Services business initiative. We are excited to expand her contribution in the region.
“Andrea has made outstanding contributions to the Sun organization as a solution based role model. Our company is proud to rely upon her as key management for our companies continued success.”, said Senior VP Operations, Steve Zurawski.

Andrew Fries has been promoted to Sun Services Director. Andrew has been with Sun for over five years, originally as part of our Management Training program, progressing through various upper level management responsibilities including multi-site management. We look forward to the growth he will bring to the company.

While we continue our growth as a leading housekeeping provider in the vacation rental industry, entering the commercial and residential market allows us to tackle the increasing need for enhanced cleaning and hygiene services during and post COVID-19 directly to consumers. We are confident that these great leaders will be invaluable to us as we forge ahead into new markets and grow our portfolio of services.

 

 

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SUN Hospitality, headquartered in Myrtle Beach, South Carolina, proudly offers business owners, homeowners, and resorts with professional housekeeping and cleaning services. SUN serves communities in the Northeast, Southeast, and Midwest regions.

Contact our team today to learn more about our cleaning services or Request Your Free Quote.

 

SUN’s Annual Halloween Costume Contest Winner!

Congratulations to Allysiah Tucker for winning SUN’s 2020 Halloween Costume Contest! Allysiah is a Room Attendant at The Shores Resort in Gulf Shores, Alabama. She is the winner of a $100 Visa Gift Card, just in time for the holidays!

Each year, SUN hosts a Halloween Costume Contest on Facebook and 2020 marks our fourth year hosting this fun event. Participants get their friends, families and social networks involved in the annual contest to vote for their favorite costume photo by ‘Liking’ the image. Competition is fierce but all in good fun!

Thank you to all who participated in SUN’s Halloween Costume Contest!

Benefits of Recurring Cleaning

 

Did you know?

  • People consider cleanliness as a top priority when deciding whether they want to return to a business or visit a home.
  • A reduction in the number of germs, bacteria, and dust floating around means a healthier environment for everyone.
  • Cleanliness can help prevent or reduce the occurrence of slips, trips, and falls.
  • Cluttered spaces, dirty bathrooms, and unkempt areas can increase stress and anxiety levels.

Clearly, cleanliness is key. Here are 8 benefits of a recurring cleaning service for your home or commercial space:

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A Message from our President: SUN’s Commitment to Cleanliness and Safety

To Our Customers and Partners:

As a trusted partner in the hospitality industry and cleaning professionals for over 15 years, SUN is committed to the health and safety of our teams, guests, and communities. Although, we take great pride in our already high standards of cleanliness, the Coronavirus (COVID-19) pandemic has presented a shift in focus to address new changes in behavior and along with enhanced cleaning expectations as the ‘New Normal’. SUN is ready and capable to adapt in this new environment.

In the time of crisis, information and communication are critical. We continue to monitor the Coronavirus (COVID-19) situation daily for up-to-date and accurate information by the Center for Disease Control and Prevention (CDC), World Health Organization (WHO), and localities where we work. As the coronavirus situation evolved quickly back in March, SUN was proactive in distributing information and taking steps to protect our staff and partners. We will continue to evolve and update our communications with relevant guidance from the CDC and WHO.

Taking Care of Our SUN Family

While our offices remained open to support our clients and staff, we were deeply saddened when some resorts were forced to close their doors, even if only temporarily. The impact to the hospitality industry and its employees is felt far and wide. At SUN, we consider ourselves family and we try to take care of our family. Several of our teams and partners have been working side by side to successfully organize and manage Food Pantries and mobile food distribution sites for employees needing some extra support. This has been a huge success in helping our most vulnerable through this difficult time. We Are SUN, We Are One.

With resorts closed and much of our workforce furloughed, SUN established a two-way mobile text platform for employees to contact with questions or concerns. Weekly digital ‘check-ins’ with staff helped keep them informed, engaged and supported. We have remained in daily contact with site Directors and I couldn’t be prouder of their efforts to support our clients’ and staff’s needs.

What You Can Expect from SUN Moving Forward

As we move toward this New Normal phase, our focus is on safeguarding the health of staff and guests. We are implementing workplace safety protocols for employees returning to work through additional communications, training and signage. Some additional measures include monitoring employee health through daily temperature checks, staggered shift times, providing Personal protection equipment (PPE), adhering to social distancing guidelines, and as always encouraging employees to practice good personal hygiene and stay home if they are sick.

As reassurance and peace of mind, SUN is assessing and building upon our already stringent cleaning and laundry protocols so guests and employees feel safe while on the property. We’ve been working closely with our suppliers to procure additional supplies and equipment to support our enhanced cleaning processes.

We remain committed to helping our partners and communities to ensure a safe and healthy environment for all.

We are all in this together.

Sincerely,

David Fries

President & COO

DOING GOOD – Orange Beach, Alabama Team Gives To Homeless

The team at Orange Beach, Alabama partnered with CRM and Festiva to collect and donate to a local homeless shelter this holiday season. Christy Tucker, Director of Housekeeping, organized the month long donation drive for the Alfred-Washburn Center, in Pensacola, Florida.

The AWC is a ministry of the society of St. Vincent de Paul providing food, showers, laundry facilities, clothing and ID cards to those in need within the community. Services are free of charge and available to all who seek help at the AWC.

Thank you to all who participated in the donation drive!

SUN Clients Earn 2019 TripAdvisor Certificate of Excellence

SUN is thrilled to announce that three of our Festiva clients The Cabins at Green Mountain in Branson, Missouri, Church Street Inn in Charleston, South Carolina, and Palm Beach Resort in Orange Beach, Alabama have received the 2019 TripAdvisor Certificate of Excellence.

The Certificate of Excellence honors hospitality businesses that deliver consistently great service across the world. This designation is presented to approximately 10% of total businesses on TripAdvisor that have consistently achieved great reviews over the past year.

SUN Attends 2019 Zealandia Leadership Conference

Members of SUN’s management recently attended the 2019 Zealandia Leadership Conference on October 8-11 in Greenville, South Carolina.
The leadership conference brings together the top 100 leaders from Zealandia’s partner companies and resorts for a few days of networking, team building and leadership training. To kick off the conference, SUN sponsored the Welcome Reception. Additionally, David FriesPresident/COO, spoke about green product implementation, strategic action plans and our core mission of delivering Hospitality.
SUN attendees included David Fries (President/COO), Steve Zurawski (Senior VP), Chad Womack (Region VP), Daniel Hernandez (Region VP), Ty Reuber (VP Sales & QA), Suzanne Johnson (Executive Assistant).

Take Your Hospitality To The Next Level

Housekeeping no longer hides in the shadows, we are increasingly interacting with guests on a daily basis and being noticed for our efforts. Our mission of HOSPITALITY is to deliver the most positive vacation experience and memories possible.

How to treat your guests with these personal touches:

Connect. Engaging guests with warm and welcoming behavior will always make a strong impression. Remember the 10/5 Rule… Ten feet from a guest, smile and make direct eye contact. Five feet from a guest, verbally greet.

Acknowledge Repeat Guests. Remind them of a previous stay by sharing a memory or thank them for being a loyal customer.

Personalize The Experience.  Get to know your guest and find out what they want. Ask questions and listen. What is the reason for their stay? Family vacation? Relaxation? Business trip? Look for ways to support their reason and make an impact on their experience.

Little Things Do Count. Sometimes it is the little things that mean the most. Rain in the forecast? Offer to lend an umbrella. This a small gesture but one that could be very much appreciated.

Think Big Picture. Know a popular local restaurant? Information about the local town, recommendations of things to do and places to go encourages a feeling that you care about the guests entire stay, not just the part of it that takes place on the property. Share your knowledge!

Amazing hospitality does not have to be big or extravagant to ‘wow’ guests. Hospitality often requires us to step out of our own comfort zone to recognize and meet the needs of others… and that is where the magic happens!

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