Andrea Freeman Promoted to Regional VP Operations

SUN is pleased to announce the promotion of Andrea Freeman to Regional Vice President Operations. In her new role she will manage the housekeeping operations of the Carolina’s Region and area Directors.

Andrea has grown into an outstanding leader at SUN who is passionate about people, service and building key relationships. Andrea started her career at SUN in 2003 as the Assistant Director at Ellington at Wachesaw East in Murrells Inlet, SC. As she steadily honed leadership skills, she was promoted to Director in 2015. During her tenure, Andrea managed several resort properties simultaneously along the Grand Strand, including Ellington, Sandpebble Beach Resort, Blue Water Resort, Sea Mystique Resort, and Travel Advantage Network. She is a key contributor to the success and growth of SUN leadership, often traveling and mentoring new Directors. In late 2020 Andrea was promoted again to Area Manager where she helped launch the new Sun Services division for the commercial and residential market.

“Andrea has been a responsible, highly regarded leader in our organization for quite some time. This promotion is well-deserved and we look forward to her heightened contributions,” stated David Fries, President & COO.

SUN Announces 2020 Q4 Service Excellence Award

We are excited to announce that Tracy Miles is the Service Excellence Award recipient for October – December 2020!

Tracy is an Inspector at both Palm Beach Resort and The Shores Resort in Orange Beach, Alabama. She is being recognized for her dedication and willingness to always go above and beyond the call of duty.

Tracy joined the SUN family in 2018 as a Room Attendant and is the ultimate team player, wearing many hats supporting her team. During the busy summer months, she pitched in to make sure rooms were ready on time, took on additional units and didn’t stop until the workload for the day was complete. Most recently, both resorts have been closed due to flooding from Hurricane Sally. Tracy has been a tremendous help taking on all types of roles from laundry and cleaning to fire watch and gate security. She’s even come to work in the middle of the night when needed.
A guest favorite, Tracy has been mentioned many times in guest comments for service excellence. In one instance, she helped move an elderly couple whose air conditioning failed and were visibly distraught. She took initiative to help pack up all their belongings and food items and get them set up in another unit.
She’s always eager to work and is a great motivator on her team. She has earned the trust and respect of her team who lovingly refers to her as ‘Nana’.

Tracy’s can-do attitude and dedication make her a true asset to her team and the SUN family!

 

 

 

2020 Employee Shout Out Winners

The 2020 Employee Shout Outs from guest comments are in! Each year we track when a guest mentions SUN employees in their feedback, indicating great service received. In the pandemic era of social distancing and contactless service, much of the customer interaction gave way to safety protocols and guest expectations of enhanced cleanliness. Even so, our passionate staff were able to find moments of care and connection that impacted the guest experience.

Read More

SUN Launches ‘Sun Services’ Cleaning Division, Promotes Andrea Freeman and Andrew Fries

Last year created many challenges for the hospitality industry but also presented great opportunities. In response to the COVID-19 pandemic, we are pleased to announce our entry into the commercial and residential cleaning space with our new division, Sun Services, and the promotion of Andrea Freeman and Andrew Fries to lead this new expansion.

Read More

International Housekeeping Week – Tribute to Our Unsung Heroes Of Housekeeping

International Housekeeping Week is celebrated each year in September to honor and recognize the dedication of hard working cleaning staff. Housekeepers are truly unsung heroes who work tirelessly to clean and disinfect in order to keep our communities safe. During the COVID-19 pandemic, cleanliness has never been more important with homeowners, businesses and major industries globally all ramping up their cleaning efforts. The pandemic has required housekeeping staff to change the way they work. They have increased the frequency of cleaning in many areas and embraced new tools such as electrostatic sprayers and personal protective equipment. We are so grateful for the dedication and determination of our staff who play an important role in reducing the spread of illness. We applaud the efforts of everyone who is living out what it means to put the interest of others first.

Thank you our unsung Heroes of Housekeeping for looking after us all and thank you for your critical contributions to keeping us safe.

SUN Client, Park City Park Plaza Resort, Wins 2020 Tripadvisor Travelers’ Choice Award

SUN is thrilled to announce that our client, Ramada by Wyndham Park City Park Plaza Resort, is a 2020 Tripadvisor Travelers’ Choice Winner. This year has been a challenging year for the travel and hospitality industry and so it brings us the greatest pleasure to celebrate our partners’ achievement.

Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently receive great traveler reviews, placing them in the top 10% of hospitality businesses worldwide.

SUN Clients Earn 2019 TripAdvisor Certificate of Excellence

SUN is thrilled to announce that three of our Festiva clients The Cabins at Green Mountain in Branson, Missouri, Church Street Inn in Charleston, South Carolina, and Palm Beach Resort in Orange Beach, Alabama have received the 2019 TripAdvisor Certificate of Excellence.

The Certificate of Excellence honors hospitality businesses that deliver consistently great service across the world. This designation is presented to approximately 10% of total businesses on TripAdvisor that have consistently achieved great reviews over the past year.