SUN Attends 2019 Zealandia Leadership Conference

Members of SUN’s management recently attended the 2019 Zealandia Leadership Conference on October 8-11 in Greenville, South Carolina.
The leadership conference brings together the top 100 leaders from Zealandia’s partner companies and resorts for a few days of networking, team building and leadership training. To kick off the conference, SUN sponsored the Welcome Reception. Additionally, David FriesPresident/COO, spoke about green product implementation, strategic action plans and our core mission of delivering Hospitality.
SUN attendees included David Fries (President/COO), Steve Zurawski (Senior VP), Chad Womack (Region VP), Daniel Hernandez (Region VP), Ty Reuber (VP Sales & QA), Suzanne Johnson (Executive Assistant).

Take Your Hospitality To The Next Level

Housekeeping no longer hides in the shadows, we are increasingly interacting with guests on a daily basis and being noticed for our efforts. Our mission of HOSPITALITY is to deliver the most positive vacation experience and memories possible.

How to treat your guests with these personal touches:

Connect. Engaging guests with warm and welcoming behavior will always make a strong impression. Remember the 10/5 Rule… Ten feet from a guest, smile and make direct eye contact. Five feet from a guest, verbally greet.

Acknowledge Repeat Guests. Remind them of a previous stay by sharing a memory or thank them for being a loyal customer.

Personalize The Experience.  Get to know your guest and find out what they want. Ask questions and listen. What is the reason for their stay? Family vacation? Relaxation? Business trip? Look for ways to support their reason and make an impact on their experience.

Little Things Do Count. Sometimes it is the little things that mean the most. Rain in the forecast? Offer to lend an umbrella. This a small gesture but one that could be very much appreciated.

Think Big Picture. Know a popular local restaurant? Information about the local town, recommendations of things to do and places to go encourages a feeling that you care about the guests entire stay, not just the part of it that takes place on the property. Share your knowledge!

Amazing hospitality does not have to be big or extravagant to ‘wow’ guests. Hospitality often requires us to step out of our own comfort zone to recognize and meet the needs of others… and that is where the magic happens!

2019 Facebook Halloween Contest Winner!

Congratulations to Madyson as Personal Trainer/Gym Junkie for winning SUN’s 2019 Halloween Costume Contest! Madyson is the granddaughter of Patty Sterman, Director of Housekeeping at Coconut Palms Beach Resort II. She is the winner of a $100 Visa Gift Card, just in time for the holidays!

Each year, SUN hosts a Halloween Costume Contest on Facebook and 2019 marks our third year hosting this fun event. Participants get their friends, families and social networks involved in the annual contest to vote for their favorite costume photo by ‘Liking’ the image. Competition is fierce but all in good fun!

Thank you to all who participated in SUN’s Halloween Costume Contest!